Hotjar Core Values
At Hotjar we're obsessed with communicating with our users as well as within our team. We hate bureaucracy and slow-moving organizations – but we're suckers for well-defined processes. We love lean, iterative improvements and our success is measured by the value we create for our users. Here are the core values we live by:
1. Obsess over our users
- We work vigorously to earn and keep our users' loyalty.
- We prioritize and make decisions based on what is valuable for our customers.
- We strive to deliver a WOW experience.
2. Be bold and move fast
- We deliver on commitments by focusing on speed and ruthless prioritization without compromising on quality.
- We are not afraid of making mistakes and view decisions as reversible.
- We care about the company's reputation and results which drives us to act with a sense of urgency.
3. Work with respect
- We are honest, tolerant and inclusive.
- We work together absent of egos and political agendas.
- We respect ourselves by balancing work with a healthy lifestyle.
4. Build trust with transparency
- We communicate with our team and users in a clear and open way.
- We give each other radically candid feedback and never wait to do so.
- We have the courage to speak up, ask for help, and connect with others in a genuine way.
5. Learn by doing
- We are curious about new possibilities and take action to explore them.
- We challenge ourselves to do things differently and measure the impact of change.
- We quickly deliver the smallest unit of quality work, examine the results, and continuously improve.
